Returns and Refunds
Because our prints and frames are custom made to order with your specifications, all of our products are final sale and are not returnable except under the circumstances listed below.
We do our best to ensure that our products are wrapped sufficiently to survive their journey to you but we do have to rely on third-party companies to deliver your goods to you and breakages, unfortunately, can happen from time to time.
On the rare occasion that your items have arrived damaged, please email us at firstname.lastname@example.org along with photos of the damaged or faulty items as well as the outside packaging within 24 hours of receiving your order. Please do not return damaged or faulty items without contacting us first as we will be unable to refund any postage costs you may incur. In the event that the goods are damaged, we can provide you with a pre-paid postage label. The collection can usually be arranged Monday – Friday between 09:00 – 18:00.
Faulty or Incorrect product
Our products are made with the utmost care and attention. If there happens to be a fault with the product or the incorrect product was sent to you by mistake please email us at email@example.com along with photos of the faulty or incorrect item within 24 hours of receiving your order. Please do not return faulty or incorrect items without contacting us first as we will be unable to refund any postage costs you may incur. In the event that the goods are faulty or the wrong item was sent, we can provide you with a pre-paid postage label. The collection can usually be arranged Monday – Friday between 09:00 – 18:00. Once we receive the incorrect or faulty product back we can either issue a refund or a new one will be sent out to you at no additional cost.
If the products never arrived
All items are sent via a tracked delivery service. If your items haven't arrived, please contact us and we will look into it with the delivery company. If the delivery company are able to provide proof of delivery then we will send you the proof that it has been delivered. In which case we will not be able to provide a refund. Please check with neighbours or other members of your household to see if they have taken delivery of your parcel. We will work with you to try and find it and it is very rare for items to go completely missing.
If your items have been lost by the delivery company then we will send you a replacement free of charge.
Refunds will be processed within 28 days of receiving the goods back from you
(where applicable). The refund will be made via your original method of payment.
Please contact us on
or phone +44 7769 895147